Refund Policy
Last updated: 31 October 2026
We want you to buy Saytify with confidence. This page explains exactly when you can get your money back, how to ask, and how long it takes. It forms part of our Terms of Sale and Use.
The short version
| Situation | Refund |
|---|---|
| You pre-ordered and have not yet activated the license | Full refund, any time, no questions asked |
| You activated the Lifetime license and it is not for you | Full refund within 14 days of first activation |
| The app is defective and we cannot fix it for you | Full refund, as required by law, regardless of the 14 days |
| More than 14 days after activation, no defect | No refund, but we will still help you make it work |
Refunds always go back to the original payment method and include the VAT you paid.
1. Pre-orders (Founders Early Access)
While Saytify is sold in pre-order mode, you pay today, receive your license key immediately, and receive the Windows download link when the build is published (planned: November 2026).
Until you first activate the license in the app, you can cancel your order for a full refund at any time, for any reason, including if the release is later than planned. Just send us your order number.
2. Lifetime license: 14-day money-back guarantee
Once you have activated Saytify, you have 14 days to decide. If it does not work for you, for any reason, email us within those 14 days and we refund the full price.
The 14 days are counted:
- from the day you first activate the license, if you pre-ordered before the download was available;
- from the day of purchase, if the download was available immediately when you bought.
The guarantee applies once per customer to a first purchase of a given product. If you refund a Founders-price license and buy again later, the then-current price applies and the Founders price cannot be restored.
3. Defective software
If Saytify does not install, does not run on a PC that meets the published system requirements, or does not do what we describe on this site, contact us first: most problems are solved by a setup change or an update. If we cannot fix it, you are entitled to a full refund even after the 14 days. This is your right under the Saudi E-Commerce Law and consumer-protection rules, and nothing in this policy limits it.
4. What is not refundable
- Purchases more than 14 days after activation, where the software works as described.
- Licenses that have been shared, resold or used in breach of the EULA.
- Repeated purchase-and-refund patterns that we reasonably consider abuse of the guarantee.
Even where we cannot refund, we will always try to help you get Saytify working: write to support@zworks.net.
5. How to request a refund
- Email support@zworks.net from the address you used at checkout, or use the support form on this site (category: “Payment”).
- Include your order number (in your confirmation email) and, if you like, a sentence about why. Feedback helps us improve, but it is not required.
- We confirm your request by email, normally within one business day, and issue the refund through Moyasar.
Please do not open a chargeback with your bank before contacting us. A chargeback takes weeks longer than a direct refund and revokes your license immediately (see section 7).
6. How long the money takes to arrive
After we approve the refund, the time to reach your account depends on your payment method:
| Payment method | Typical time after approval |
|---|---|
| mada | 1 to 3 business days |
| Visa / Mastercard | 7 to 14 business days, depending on the issuing bank |
| Apple Pay | Same as the underlying card |
These are the timings of the banking network, not of Zworks. If a refund has not arrived after the period above, email us with your order number and we will send you the refund reference from Moyasar so your bank can trace it.
7. What happens to your license
A refund or a chargeback automatically revokes the license. The app will stop working at its next license check (within 30 days at most), and the key can no longer be activated. If you decide to come back later, you will need a new purchase at the price in force at that time.
8. Monthly and yearly plans (when subscriptions launch)
Subscriptions are not on sale yet. The following rules will apply when they launch and will be confirmed on this page at that time:
- Monthly: cancel at any time; your access continues until the end of the paid month; no prorated refund for the remaining days, except for billing errors.
- Yearly: 14-day money-back guarantee on a first yearly purchase; after that, you can cancel renewal at any time and keep access until the end of the paid year.
- A refund or chargeback on a subscription ends access immediately.
9. Questions
Anything unclear? Email support@zworks.net. We answer in Arabic or English.
The Arabic version of this policy is at /ar/refund/; for consumers in Saudi Arabia, the Arabic text governs if the two versions differ.